How to book gas cylinder online
How to book gas cylinder online :OTP delivery Mandatory
Breaking: May 1, 2026 Update
New LPG Rules
India May 1, 2026
Everything every Indian household must know — booking gaps, OTP delivery mandates, eKYC requirements, price hikes, and the PNG transition push explained in full.
At a glance
Key Numbers You Need to Know
The West Asia conflict has created a cascading energy crisis impacting every Indian kitchen. Here’s the full picture.
₹0
Domestic cylinder price hike
14.2 kg cylinder since Feb 2026
₹0
Commercial 19 kg hike
In just one month (April 2026)
0d
Urban booking gap
Up from 21 days (new rule)
0%
Digital bookings in India
94% via DAC-verified delivery
📊 LPG Booking Gap — Before vs After May 1, 2026
Rural users face the most significant change — nearly double the previous waiting period.
Pricing
LPG Price Trajectory — 2026
Domestic and commercial cylinder prices have surged dramatically since the West Asia conflict began in late February 2026.
📈 LPG Cylinder Price Hikes (₹) — March to May 2026
🏠 Domestic (14.2 kg) — April 2026 Prices
🏭 Commercial (19 kg) — Hike Timeline
⚠️ May 1 Price Watch: Oil marketing companies (IOC, BPCL, HPCL) conduct their monthly price review on the 1st of each month. Given the ongoing global energy crisis from the West Asia conflict and rising crude oil prices, experts widely expect another upward revision on May 1, 2026. Keep watching official oil company websites for real-time updates.
New Rules
All the Changes Effective May 1, 2026
The Ministry of Petroleum and Natural Gas has introduced sweeping changes across booking, delivery, authentication and eligibility rules.
Extended Booking Gap
Urban users must now wait 25 days between consecutive LPG bookings (up from 21 days). Rural consumers face a significantly longer wait of 45 days. This is designed to prevent hoarding amid supply constraints.
Changed
Mandatory OTP Delivery (DAC)
The Delivery Authentication Code (DAC) system — OTP-based verification — is now a permanent fixture. Your cylinder will not be delivered unless you share the OTP sent to your registered mobile number with the delivery executive.
Mandatory
eKYC for Ujjwala Yojana
Pradhan Mantri Ujjwala Yojana (PMUY) beneficiaries must complete Aadhaar-based biometric eKYC to continue receiving subsidies beyond a certain annual refill count. General consumers do not need eKYC.
PMUY Only
100% Digital Booking Push
Online LPG bookings have already reached ~98%. Authorities plan to further strengthen digital delivery systems. Ensure your registered mobile number is updated with your gas agency — OTP delivery depends on it.
Digital-First
PNG Transition Mandate
Where Piped Natural Gas (PNG) infrastructure is available, consumers may be required to shift within a time frame. Refusing to switch after 3 months where PNG is available could result in LPG supply being stopped.
Critical
No Dual Connection
You cannot hold both an active PNG connection and a subsidized LPG cylinder simultaneously. Consumers with PNG connections are expected to surrender their LPG connections, freeing supply for rural areas.
Prohibited
5 kg Cylinder Supply Doubled
To ease the burden on rural areas and migrant labourers, the supply of 5 kg small cylinders has been doubled. This is a targeted relief measure as larger cylinder supply tightens in metro areas.
New Relief
Monthly Price Reviews Continue
Oil marketing companies will continue monthly pricing reviews on the 1st of each month for both domestic (14.2 kg) and commercial (19 kg) cylinders, tied to global crude and exchange rate movements.
Ongoing
📋 Quick Comparison: Before vs After May 1, 2026
| Rule / Feature | Before May 1 | After May 1, 2026 | Impact |
|---|---|---|---|
| Urban Booking Gap | 21 days | 25 days | ⚡ Moderate |
| Rural Booking Gap | 21 days | 45 days | 🔴 High |
| OTP Delivery (DAC) | Optional | Mandatory | ⚡ Moderate |
| eKYC Requirement | Not Required | PMUY Mandatory | ⚡ Moderate |
| PNG + LPG together | Allowed | Prohibited | 🔴 High |
| Digital Booking | ~90% adoption | ~98% (expanding) | 🟢 Low (convenience) |
| 5 kg Cylinder Supply | Standard | Doubled for rural | 🟢 Positive |
| Domestic Cylinder Price | ~₹793 (Delhi) | ~₹853+ (Delhi) | 🔴 High |
Timeline
How We Got Here — Crisis Timeline
The chain of events that led to today’s sweeping LPG rule changes in India.
Late February 2026
US–Israel–Iran War Escalates
The West Asia conflict begins, triggering global energy market disruption. India, which imports a significant portion of its LPG from Gulf nations, faces immediate supply chain pressure. Crude oil prices spike, affecting downstream fuel costs.
March 1, 2026
First Commercial Cylinder Price Hike
Oil marketing companies raise the price of 19 kg commercial cylinders by ₹28–₹31 per unit. The first sign of the crisis hitting Indian consumers directly at kitchen level.
March 7, 2026
Second Commercial Hike — ₹114.5
A second sharp increase hits commercial users with a ₹114.5 per cylinder hike — signalling the depth of the global supply shock and its cascading effects on India’s energy sector.
April 2026
Domestic Cylinders Rise ₹60 | Commercial ₹196–₹218
Domestic 14.2 kg cylinders see a cumulative ₹60 increase since the crisis began. Commercial cylinders receive a third hike of ₹196–₹218 in metro cities. The Ministry begins tightening booking frameworks.
Pre-May 2026
Booking Gap Extended, DAC Expanded
Urban booking intervals raised from 21 to 25 days; rural gaps increased to 45 days. Digital booking reaches ~98%. Aadhaar-based eKYC mandated for PMUY beneficiaries. PNG transition notices issued in eligible areas.
May 1, 2026
📍 Rules Take Full Effect — Price Review Day
All new booking, delivery and authentication rules formally effective. Monthly oil price review by IOC, BPCL, HPCL. Consumers await announcement on domestic cylinder pricing for May. Experts broadly expect another upward revision.
How to Book
Ways to Book Your LPG Cylinder
With the OTP-based delivery now mandatory, ensure your mobile number is updated before placing any booking. Here are all available booking channels.
App / Website
Log in on your provider’s official app or website (Indane, Bharat Gas, HP Gas) using your registered mobile number or LPG ID to place a refill request.
WhatsApp
Send “Hi” or “REFILL” on your gas provider’s official WhatsApp number. You’ll receive a booking confirmation and OTP instruction before delivery.
Missed Call / IVRS
Give a missed call to the booking number or dial IVRS from your registered mobile. Follow the voice prompts to confirm your refill order.
SMS
Send an SMS with the word “LPG” or “REFILL” to your provider’s booking number from your registered phone number to place an order.
🔐 OTP Protocol: When your delivery executive arrives, share the OTP (sent to your registered mobile number) to authenticate delivery. Delivery will NOT be completed without OTP verification under the new DAC rules. If you haven’t received an OTP, call your gas agency before the delivery executive leaves.
📞 Quick Reference — Major LPG Provider Booking Channels
| Provider | Missed Call / IVRS | App | |
|---|---|---|---|
| Indane (IOC) | 7718955555 | 7588888824 | IndianOil ONE |
| Bharat Gas (BPCL) | 7715012345 | 1800224344 | Bharatgas App |
| HP Gas (HPCL) | 9222201122 | 9222201122 | MyHP App |
Always verify current numbers on your provider’s official website as these may change.
PNG vs LPG
The PNG Transition Push — What It Means for You
The government is actively pushing urban households toward Piped Natural Gas. If PNG is available in your area, action may be required.
Piped Natural Gas (PNG)
- Continuous supply — no cylinders to book
- Billed monthly based on usage
- No storage safety risk
- Government-preferred in urban areas
- Subsidised LPG NOT allowed simultaneously
LPG Cylinder
- Available nationwide (urban + rural)
- 25-day booking gap (urban)
- 45-day booking gap (rural)
- OTP verification now mandatory
- Prices reviewed monthly
⚠️ Critical Rule: If PNG infrastructure is available in your area and you refuse to switch for more than 3 months, your LPG supply may be discontinued. Simultaneously, you cannot hold both an active PNG connection and a subsidized LPG cylinder. Check with your local gas agency for PNG availability in your area.
📊 PNG vs LPG — Key Attribute Comparison
eKYC Guide
Who Needs eKYC and How to Complete It
There has been widespread confusion about eKYC requirements. Here’s the official clarification from the Ministry of Petroleum.
Who MUST Complete eKYC
Only beneficiaries under the Pradhan Mantri Ujjwala Yojana (PMUY) are required to complete Aadhaar-based biometric eKYC. This is needed to continue receiving LPG subsidies beyond a certain number of refills per financial year.
PMUY Required
Who Does NOT Need eKYC
General consumers who are not PMUY beneficiaries do not need to complete eKYC. The requirement is specifically targeted at subsidy recipients to prevent misuse and ensure subsidies reach genuine beneficiaries.
Not Required
How to Complete eKYC (PMUY)
- Visit your nearest LPG distributor / gas agency
- Carry original Aadhaar card and a copy
- Complete biometric fingerprint authentication
- Alternatively, use your gas provider’s official app for OTP-based Aadhaar verification
- You will receive an SMS confirmation once eKYC is approved
- Subsidies will continue uninterrupted after completion
Supply Chain
India’s LPG Supply — The Import Picture
India’s daily LPG requirement is approximately 80,000 tonnes. Domestic production covers only part of this demand, making imports critical.
🌍 India’s LPG Import Sources — Diversification (2026)
Gulf Nations (Primary)
United States
Norway
Canada
Algeria
Russia & Others
80,000 Tonnes/Day Required
India’s daily LPG requirement is approximately 80,000 tonnes. Domestic production meets only a portion of this demand — the rest is covered through imports from Gulf nations and increasingly diversified sources.
Source Diversification Underway
To reduce dependence on Gulf LPG — vulnerable to West Asia conflicts — India has expanded purchases from the USA, Norway, Canada, Algeria, and Russia, building supply chain resilience for the long term.
Thorium Nuclear Future
India is simultaneously accelerating its thorium-based nuclear energy programme as a long-term alternative to hydrocarbon dependency — a strategic priority that gained urgency following the 2026 energy crisis.
FAQ
Frequently Asked Questions
Clearing up the most common consumer doubts about the new LPG rules.
No. eKYC is mandatory ONLY for Pradhan Mantri Ujjwala Yojana (PMUY) beneficiaries who receive LPG subsidies. General consumers are not required to complete any eKYC formality. If you’re unsure about your beneficiary status, contact your gas agency.
If you cannot provide the OTP when the delivery executive arrives, the delivery may not be completed. The OTP is sent to your registered mobile number when the cylinder is out for delivery. Ensure your registered number is up to date with your gas agency. If you missed the OTP, contact your gas agency to reschedule delivery.
You may not be able to retain your subsidized LPG connection if PNG infrastructure is available in your area and you refuse to shift. New orders indicate that LPG supply could stop after 3 months for those in PNG-covered areas who refuse to switch. You also cannot hold both PNG and subsidized LPG simultaneously. Contact your local gas agency for the exact timeline applicable to your address.
A price revision is widely expected but not officially confirmed until the oil marketing companies (IOC, BPCL, HPCL) complete their monthly review on May 1. Given the ongoing global energy crisis from the West Asia conflict, most energy experts anticipate an upward revision for both domestic and commercial cylinders. Monitor official oil company websites on May 1 morning for the actual announcement.
Urban consumers must wait 25 days between bookings (up from 21 days). Rural consumers must wait 45 days. You can check your last booking date via your provider’s app, website, or by sending a message to the WhatsApp booking number. Attempting to book before the gap elapses will result in the booking being rejected.
Migrant labourers are specifically addressed in the new policy framework. The government has doubled the supply of 5 kg small cylinders as relief for rural areas and migrant workers who typically use smaller cylinders. If you are a PMUY beneficiary, ensure you complete Aadhaar eKYC to continue receiving subsidies uninterrupted.
The Ministry of Petroleum and Natural Gas is the governing authority. Oil marketing companies — Indian Oil Corporation (Indane), Bharat Petroleum Corporation (Bharat Gas), and Hindustan Petroleum Corporation (HP Gas) — implement the delivery, pricing, and booking rules. LPG distributors at the local level enforce the rules on the ground.
Stay Ahead of Every Rule Change
India’s LPG landscape is shifting rapidly. Bookmark this page, update your registered mobile with your gas agency, and check your eKYC status today.